Getting Connected with Virgin Media is easy when you have a wall socket. Browse Virgin Media Virgin Media Community. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Broadband wifi self install wall socket. No Virgin Media Wall Socket on 13-04-2022 14:47. Installation appointment text. Networking and WiFi. Switched On Families. on 30-09-2022 14:24. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. 5. Get ready for your Virgin Media installation. 2. The cable could be hidden within, or behind, furniture. We can understand this is not ideal as a new customer and we want to best help. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Don’t plug the power cable into a plug socket yet. £8p/m extra or included with Gig1 or Volt. 1 Kudo. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. You can also check for a loose cable as not all properties have a socket. cable from wall. There are multiple different branded wall boxes inside our flat but none. Stay safe online. on 21-03-2023 18:43. Turn on your TV and get connected. It is surface clipped usually. Moved to a new flat on 01/12/22. Speedon 21-02-2023 17:48. Networking and WiFi. Virgin Media; My Virgin Media; Shop;. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. Networking and WiFi. . The cable could be hidden within, or behind, furniture. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Just. Next, connect the power cable. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. com email address to different Virgin account. SpeedQuickStart, set up and connections. The block box on second picture is an amplifier for terrestrial TV. QuickStart, set up and connections. Phone. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. There are multiple different branded wall boxes inside our flat but none. We had sky and when i went to set up my install pack, I noticed they took out the connector and used the virgin casing to put there dish and TV wire through. 5. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. Solved: Hi guys and gals. Virgin Media; My Virgin Media; Shop;. Reply. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. There is no fibre socket in this house. . 22-12-2022 19:19 - edited 22-12-2022 19:20. QuickStart, set up and connections. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. In response to Travis_M. Get the Hub ready by connecting the wires. . We have a virgin media wall socket with an ethernet port in the wall but no round cable. Tudor. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Adduxi. I'm a Very Insightful Person, I'm here to share knowledge. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. CUSME. Live TV uses co-ax cables. 😞 There are cases where we'd need to convert a self-install to a manned one if this socket is missing, the great news is all this can be done 100% free of cost to you. It should work ok. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Get more from your Virgin Media setup. However, there is no Virgin Media Wall socket in my house. I was unable to do step 1. Call the Pre-installation and delivery team on. We would like to show you a description here but the site won’t allow us. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. Ordered VM broadband and was recommended by the website to select the self quick install option. If you can get Quickstart, you can choose one of two delivery options. But I can't figure out how to connect the modem to the wall. Pop the power cable into a nearby plug socket, and turn it on. Look for an omnibox on the outside of your property and try and trace the cable. Home Phone. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Switch on your TV, then using your own TV remote press the Input, AV or Source button. can take a look. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If I. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. Chatter and natter. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Re: My Flat doesn’t have wall socket. Sometimes there is no wall box, just a trailing cable. I just got Virgin Media kit and read all information carefully and checked - 5200805. My Virgin Media App. New to the UK and just moved into our first home here. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Plug the cables into the Hub. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. Virgin Media; My Virgin Media; Shop;. Browse Virgin Media Virgin Media Community. Stay safe online. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. 4 weeks ago. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Stay safe online. 5. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. You can also check for a loose cable as not all properties have a socket. 05-12-2022 17:10 - edited 05-12-2022 17:10. Home Phone. SpeedIt could be that a previous owner has cut the cabling out. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Networking and WiFi. Tech Chatter. 150 from a. Everything you need is posted to you. I have received my quick start-up kit. Switched On Families. If QuickStart you shoul already have the socket or maned the technician will do. The box and cables may have been removed by the previous occupiers. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. Account - Mobile. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Absolutely not. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Sometimes there is no wall box, just a trailing cable. (I did this video to help/guide new engineer as I did not find. 3K subscribers in the VirginMedia community. Just joined. I'm sorry to hear you're having these. The wall socket has a thick plug bit. Most QuickStart. Stream from Virgin Media. But I have no Virgin Media Wall socket in my house. Thanks for the reply. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. See where this Helpful. Had arranged self-install as per suggestion from VM. SpeedWas able to purchase a self install setup but have no wall socket. Options. 195. It seems that I need an electrian to install a wall socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. What I need to do? - 5432597. Hi there. Self install on 13-06-2022 17:14. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Hi I have the same problem. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Networking and WiFi. We would like to show you a description here but the site won’t allow us. SpeedQuickStart, set up and connections. Wiring A Home Ethernet Network Practical Beginners Guide. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . . Hi all, I booked a quick install but unfortunately we don't have a wall socket, silly mistake but what's the best way of going about booking in an engineer? I was on the phone for 40 minutes & transferred 3 times, each time as an external call so I had to re-verify which was quite frustrating. I was told when purchasing the broadband package that fibre was available here. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. The cable on the right looks like is for a Freeview TV antenna. Switched On Families. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. My Virgin Media App. 0 Kudos Share. Virgin Fibre Areas only. We're sorry to hear that there are no wall sockets in your property. on 03-08-2020 18:05. Call the Pre-installation and delivery team on 0800 052 1734. Try the automated service status number 0800 561 0061 to check for any faults in your area. Home Phone. It could be any of the 4 screw terminals in the first picture. They'll then install a fibre socket inside. Re: No Virgin Media wall socket internally. Browse Virgin Media Virgin Media Community. You need to go outside and locate the brown or grey omnibox on the wall. Wall Socket. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. I have received my quick start-up kit. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. which will give you a general idea of VM fixtures and fittings. Is there some way I can convert RJ11 to coax or will I have to (if. However, I do not have any of the specified wall sockets available. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. i opted for the self install, however on inspection we - 5180915. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I ordered self-install kit just to find out there is no Virgin socket in my new property. Switched On Families. Just had self installation delivered, have no wall socket just two cables from the wall. This is something we can certainly get changed over to a manned install for you but in order to. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. 1. Call the Pre-installation and delivery team on 0800 052 1734. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. Kiki97. Hi @Abigaill. May I know which one I can connect. Thing is, I've been to the house, Virgin haven't, and I am 99. I am a new customer, trying to self install and hitting various issues. Browse Virgin Media Virgin Media Community. |. Hi, im writing this as a last resort, as customer service has been woeful. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. No virgin media wall socket in QuickStart, set up and connections 4 hours ago;Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Reply. Rob. Failing this. How can we - 5041171 Options. 2 Uninstall TiVo box. Virgin Phone Switchover. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. UmbraRabbit. Account - Cable. It's great to hear your wall socket concerns have now been addressed and resolved. . The one thats on the bottom is the one you need for Virgin. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. on 04-02-2023 11:17. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Everything you need is posted to you. Being connected to the internet is one of the most important modern essentials in 20. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Stay safe online. We're sorry to hear that there are no wall sockets in your property. Got my virgin media self install kit but I don't have a virgin socket. Security matters. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Socket should be on the underside. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 9% confident there is no Virgin Media socket installed. Community Natter. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Forum; Apps. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Virgin Media Quickstart set up. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Account - Cable. Phone. Account - Mobile. I only had the option for self installation. 1) remove the attenuator from the existing cable, plug it into back of hub. in Email 10 hours agoHi Virgin Media Team, Hope you are well. Manage Your Account. Account - Mobile. Browse Virgin Media Virgin Media Community. They will re-wire to your requirements. screw the master socket back to the wall. Browse Virgin Media Virgin Media Community. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Hello, I received the virgin media self installation kit yesterday, I got because it was supposed to be faster than having a engineer coming over which would take weeks, and also because I was told that my new flat had virgin media in the past, turns out that it's not that easy because the cable doesn't fit on the wall socket so at this point I. Options. Basically opened it, removed the connector and put there wire through the wall. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. To arrange this, I will just need to pop you over a private message to take a few more details. Rob. The room its wired too is exactly where I want it to be. Manage Your Account. QuickStart, set up and connections. Hello sophieboulter1. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Manage Your Account. . We have a virgin media wall socket with an ethernet port in the. Account - Mobile. Just a open reach socket. Select the correct HDMI input for your box. Options. QuickStart, set up and connections. -. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. self install issues. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. Networking and WiFi. Change to a manned installation. The wall socket I have within my home does not appear to be working. Hello, I'm trying to set up my Virgin Media broadband. Virgin Media; My Virgin Media; Shop; Help;. Packages. Browse Virgin Media Virgin Media Community. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Networking and WiFi. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Please support me in this regard. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. 12. Also having this issue and trying to get through to them on the phone. Technician: No extra cost – If QuickStart’s unavailable. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. No wall box engerner needed on 22-09-2022 18:24 Hello I have had the self install kit for over a week no when I put my post code in it said I could use self install kit but when it arrived I found out I have no wall socket I have not been able to log in to my vm account at all I have been trying to contact virgin for a week with no luck at. Browse Virgin Media Virgin Media Community. Would it be possible to arrange getting one sent out. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Hi, I have the same issue. First picture is telephone socket which is now not used. on 15-02-2022 10:03. 0 Kudos. SpeedMy Virgin Media App. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Community Natter. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. 01-02-2023 10:59 - edited 01-02-2023 11:00. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Solved: Hi guys and gals. Push the white cable with the black label into the Hub. The a ppointment can be as soon as possible. Hello, I'm trying to set up my Virgin Media broadband. The cable could be hidden within, or behind, furniture. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. A master socket is the main socket for the phone line in your home, not an extension socket. Networking and WiFi. It seems that I need an electrian to install a wall socket. Call the pre-installation and delivery team on 0800 052 1734. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. . If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Re: No wall socket. on 27-10-2022 09:24. on 19-10-2022 19:35. Ashleigh_C. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. Account - Cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. We would like to show you a description here but the site won’t allow us. There are 10 types of people: those. On the day of activation, connect your new router to the master phone socket. The wall socket has a thick plug bit. . The internal wall boxes are mostly oblong. Perfect for when you can’t all decide on what to watch. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. This means you'd have to change your install to a manned one instead. Try the automated service status number 0800 561 0061 to check for any faults in your area. Networking and WiFi. From there it is going into the white distribution amplifier. Do please follow the helpful advice offered by , and keep us updated. 9% confident there is no Virgin Media socket installed. Finally, they'll complete the setup to make sure it's all working. Plug the cables into the hub. Welcome to our community forums and thank you for your first posts. I highly doubt my landlord will allow a virgin coax input to be installed. Hi, Iv just received my new broadband. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. Some older sockets may have NTL or Telewest written on them. Excludes broadband faults and broadband network outages. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Sometimes there is no wall box, just a trailing cable. I’ve received self-installation kit today. My previous sky microfilter attached here. in QuickStart, set up and connections 2 hours ago; Installation: Wall socket issue in QuickStart, set up and connections 6 hours ago; Install confusion in QuickStart, set up and connections yesterday; Customer support is a nightmare: no way to schedule installation in QuickStart, set up and connections. 0 Kudos. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. We would like to show you a description here but the site won’t allow us. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. Account - Cable. Some new sockets may look like one of the below. I am hoping a membe. The cable could be hidden within, or behind, furniture. Switched On Families. 3) other end of this cable, connect the female to. connector cable from the wall socket, as we’ll be re-using that later. Tech Chatter. Booking an engineer is easy with Virgin Media. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Virgin Media. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone.